Customer Services Engineer (#0102)

Seemplicity is the agentic Exposure Action Platform™ that turns organizations’ scattered security findings into clear, actionable fixes. The benefit is faster remediation, less wasted effort, and a measurable reduction in exposure. While the industry is technical, our approach to marketing is clear, human, and focused on real-world problems.

We are looking for a Customer Services Engineer to join our growing team. You will be responsible for ensuring that our customers extract the most value from the Seemplicity platform.

If you have a passion for building great products from their early days to market leadership, we want to meet you.

• Overall responsibility for the customer experience
• Manage the ongoing relationship with the technical resources on the customer side
• Assist customers in deploying the Seemplicity platform
• Monitor and troubleshoot customer deployments to identify discrepancies and work with product and R&D to resolve them quickly.
• Collect and manage the deployment status for each customer, including feature requests, bugs, and project plans.
• Continually communicate with Product and Marketing about customer requirements and use cases that can be improved/used in a larger audience.

• 3-5 years of experience in customer-facing technical roles (support - Tier 3, professional services, consultancy, etc.)
• Excellent technical skills - ability to troubleshoot and identify problems in dynamic technology environments
• Knowledge of cloud environments
• Understanding and implementing cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys).
• Experience with configuring and managing enterprise applications.
• Project management capabilities - organize and maintain the status and action items for each customer.
• Ability to work in ever-changing environments and priorities
• Knowledge of Python and/or SQL

Skills

• Perfect communication skills
• Super fast learner
• Team player
• CAN DO attitude and problem-solving skills