IT Infrastructure & Support Specialist

IT Infrastructure Specialist AnalytiChem Netherlands Based in Mijdrecht, we are specialists in microbiological culture media and animal blood products, producing ready-to-use formulations tailored to customer specifications. Since 1979, our products have been used worldwide in clinical, pharmaceutical, biotechnological, and food safety laboratories, supporting essential research and quality control activities. With more than 45 years of experience, our team combines flexibility with rigorous quality standards, adhering to FDA, cGMP, and GLP guidelines. Our advanced cleanroom facilities allow us to maintain consistent excellence, and we are ISO 9001 certified and ISO 17025 accredited. About AnalytiChem AnalytiChem Netherlands is part of the AnalytiChem Group, a global company with more than 600 employees across manufacturing, distribution, sales, and support centers in Europe, North America, and Australia. Formed through the acquisition and integration of companies with expertise in specialized laboratory applications, AnalytiChem brings together decades of manufacturing experience and complementary product technologies — and is on an exciting journey of continued growth and innovation. Today, AnalytiChem supports laboratories worldwide with a portfolio of specialized laboratory equipment, reagents, and consumables designed to help customers make better measurements in analytical chemistry and microbiology. We create high-quality culture media, reference materials, laboratory consumables, and sample preparation equipment that support the measurements that matter in everyday life. If you are looking for a dynamic work environment within a fast-growing international organization, where quality, collaboration, and continuous improvement are at the heart of what we do, AnalytiChem may be the place for you. About the role As IT Infrastructure Specialist you act as first point of contact for IT-related issues on site. You diagnose the issue, resolve hardware, software and connectivity issues. You support the users with Windows workstations and laptops, Microsoft 365 applications (Outlook, Teams, Sharepoint, OneDrive, Office) and printers, scanners and peripherals. In case of complex issues, you escalate to second/third level support and follow through until resolution has been accomplished. All incidents and solutions need to be documented in the ticket system. Your Profile Education: minimum MBO-4 level A minimum of 3 years’ experience in a similar role Solid knowledge of Windows Client operating systems Solid knowledge of basic networking (LAN, VLAN, WLAN, TCP/IP) Solid knowledge of VLAN concepts and switch configurations Solid knowledge of DNS and DHCP fundamentals, including troubleshooting of common issues of Windows Server as well as firewalls/routers Strong problem-solving and trouble shooting skills Ability to communicate effectively with non-technical users High attention to detail and a “right-first-time” approach Structured and reliable working style Good documentation habits Strong SAP / ERP and CRM system capability Proactive, structured, and solution-oriented mindset Fluent in Dutch and English Experience supporting segmented networks in production or laboratory environments is a preference Understanding of network security concepts (segmentation, access control) is a preference Experience with working in a global team is a preference Familiar with ticketing systems is a preference Key Responsibilities First Level User Support Act as the first point of contact for IT-related issues at the local site Diagnose and resolve hardware, software, and connectivity issues Support users with: Windows workstations and laptops Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Office) Printers, scanners and peripherals Escalate complex issues to second/third level support and follow through until resolution Document incidents and solutions in the IT ticketing system Local Network & Connectivity Operate and maintain the local LAN and WLAN infrastructure Configure, manage, and troubleshoot: Network switches (access switches, basic core/distribution concepts) VLAN configurations (segmentation, tagging, port assignments) Network access points and wired network ports Support and troubleshoot DNS and DHCP services at site level: Understanding of DNS name resolution and common failure scenarios DHCP scope configuration, IP assignment issues, and lease troubleshooting Ensure reliable network connectivity for: Office users Printers and peripherals LANconnected production and laboratory equipment Coordinate network changes with central IT and ensure alignment with security and segmentation concepts Printers & Peripheral Devices Install, configure, and maintain network printers and multifunction devices Troubleshoot printing issues (drivers, queues, network connectivity) Coordinate with vendors for maintenance, consumables, and repairs Maintain documentation of installed devices and configurations LAN-Connected Production & Laboratory Equipment Provide IT support for LANconnected production, laboratory, and analytical devices Ensure reliable network connectivity for: Production equipment Laboratory instruments Quality and measurement systems Collaborate with Quality, Production, and external vendors on ITrelated topics Ensure changes are documented and aligned with IT and quality requirements (e.g. GxP environments, where applicable) Local Servers & Infrastructure Support and maintain local servers (physical hosts and virtual machines) in coordination with central IT Perform basic infrastructure administration tasks, including: User and device access administration Monitoring availability of DNS, DHCP, and core network services Monitoring of backups and verification of restores Supporting patching, updates, and configuration changes as instructed Assist with troubleshooting networkrelated server issues (name resolution, IP conflicts, routing at site level) IT Asset & Documentation Management Install and configure local IT equipment (PCs, notebooks, network devices) Maintain IT asset inventories for the site Documentation of: Network layouts Device configurations Local procedures and known issues Support audits and internal reviews by providing accurate IT documentation What we Offer A senior role with real influence on customer experience and business performance An international network with creative opportunities and individual career options A collaborative work environment with short lines of communication and an engaged team An international network with creative opportunities and individual career options Market confirm salary How to Apply If you thrive on solving complex problems, optimizing systems, and keeping critical infrastructure running smoothly this is your moment! Join our Team as a IT Infrastructure Specialist and make a real impact at AnalytiChem! Please submit your updated English CV. For questions, contact our Talent Acquisition team using the details provided in the job post.