Customer Service Team Lead

Customer Service Team Lead About AnalytiChem Netherlands B.V. Based in Mijdrecht, we are specialists in microbiological culture media, producing ready-to-use formulations tailored to customer specifications. Since 1979, our products have been used worldwide in clinical, pharmaceutical, biotechnological, and food safety laboratories, supporting essential research and quality control activities. With more than 45 years of experience, our team combines flexibility with rigorous quality standards, adhering to FDA, cGMP, and GLP guidelines. Our advanced cleanroom facilities allow us to maintain consistent excellence, and we are ISO 9001 certified and ISO 17025 accredited. Analytichem Netherlands B.V. is part of the AnalytiChem Group, a global company with more than 600 employees across manufacturing, distribution, sales, and support centers in Europe, North America, and Australia. Formed through the acquisition and integration of companies with expertise in specialized laboratory applications, AnalytiChem brings together decades of manufacturing experience and complementary product technologies – and is on an exciting journey of continued growth and innovation. About the role As Customer Service Team Lead, you lead, inspire, and elevate our Customer Service team. You are not only the escalation point for complex customer cases but also the driver of smarter processes, better systems, and superior service delivery. Your SAP Superuser expertise makes you the go‑to partner for system improvements and data integrity within the customer service function. Key Responsibilities Lead & Develop Coach and guide a motivated Customer Service team Foster a culture of accountability, learning, and continuous improvement Deliver Excellence Ensure a consistently high‑quality customer experience across all touchpoints Solve complex customer challenges and escalate where necessary Guarantee accurate order management, quotations, and invoicing Drive Improvement Act as SAP Superuser and collaborate with the ERP Manager Strengthen data governance and CRM usage Identify efficiency gains and improve the customer journey Collaborate Across the Business Translate customer insights into improvements for Sales, Quality, Operations & Finance Provide KPI reporting that drives performance and decision‑making Support Business Development with reporting and customer service excellence Your Profile MBO‑4/HBO level or equivalent professional experience 3+ years in a customer service leadership role English and Dutch speaking Confident working with SAP/ERP and CRM systems Strong communication, coaching, and problem‑solving skills Thrive in a fast‑paced, international environment What we Offer A senior role with visible impact on customer satisfaction and business results A collaborative, international team where ideas are welcomed and acted upon Career development through systems expertise, process improvement, and leadership Competitive salary with room to grow A chance to contribute to an organization at the intersection of science and real‑world application How to Apply Ready to lead and inspire? Join our Team as a Customer Service Team Lead and make a real impact at AnalytiChem! Please submit your updated English CV. For questions, contact our Talent Acquisition team using the details provided in the job post.